Our MissionFollowing the unearthing of the original Bernstein Mission Statement, and realising we share the same values, principles and service - Bernsteins Kitchens Ltd would like to reiterate and re-emphasise everything that was relevant in 1938 right up to today 2009 and beyond...
This is the original mission Statement :
Bernstein's will be the best supplier of home delivered kitchen solutions in the world.
The combination of SERVICE, QUALITY AND COST will make us internationally competitive and will enable our customers to profitably grow share in there chosen markets.
To achieve our mission we wil have a 'Bernstein way' of doing things.
Our Values and Standards
- We will set our service and quality standards on the basis that we would be proud to recommend our products to friends and neighbours.
- We will be outward looking, always concious of and responding to our customers needs.
- Each one of us will accept personal responsibility for "getting it right".
- We will take a team approach to improving our business.
- Our management style will be open and in an atmosphere of trust and fairness.
- We will communicate regularly to ensure everyone is kept informed.
- We will measure ourselves against the "best" and be unrelenting in improving.
- We will act in ways that recognise our responsibility to conserve the environment for future generations.
- We will have a measurement culture and openly display targets and performance.
- We will not tolerate dishonesty, bullying or harassment.
- We will continue to invest in business and its people to ensure we are the "leading edge" .
- We will be angry at ourselves if we fail, but we will proudly celebrate our successes.
